Contact ASF

Accréditation Sans Frontières
, Boulevard de Rochechouart
Paris, France

Use the form below to request a preliminary readiness assessment, information about our programmes, or surveyor opportunities. We respond within two working days.

Frequently Asked Questions

Everything you want to know about ASF accreditation.

Hospitals, payers, donors, patients and surveyors all ask different questions. We have tried to answer them honestly below. If something is missing, write to us.

Membership amp pricing

How much does ASF membership cost?

euro/month for hospitals up to beds. Annual plan: months for the price of . Survey: euro, members / euro, non-members. Travel at cost. Zero per diem.

What is included in the membership fee?

services: quality coordinator, baseline assessment, core indicators, incident reporting, patient council, ombudsman, safe pathways, staff safety survey, monthly report, training + Training Passport, document toolkit, mock survey, accreditation path, day-one recognition, verified training providers, verified suppliers, digital presence, scientific writing support, annual report in four formats, and international patient care listing. Full breakdown rarr

How long does accreditation take?

~ months to first award. Month : baseline + mock survey. Month : document toolkit. Month : first quarterly session + patient council. Month ~: accreditation survey and award.

Is ASF only for hospitals under beds?

The standard membership is for hospitals up to beds. Larger hospitals and ambulatory clinics are quoted individually. Patient Voice is available standalone for any facility.

Is ASF accreditation recognised internationally?

ASF is an ISQua Institutional Member. Designed for recognition by governments, insurers, donors and universities in countries in transition.

The accreditation process

Does ASF do site visits?

Yes mdash for quarterly working sessions and the annual survey. Monthly monitoring is remote and takes ~ hour of staff time. No visit required for routine monthly contact.

Can a hospital lose its accreditation?

Yes. Three-tier process: extended deadline + support rarr formal notice to governing body + patient council rarr certificate suspension + public register update. Immediate danger acts at once. Three-tier detail rarr

What is the Baseline Principle?

ldquoNever below baseline, always improving.rdquo Every memberrsquos starting point is documented and protected. Sustained deterioration triggers review. More incident reports = more learning, scored upward, not downward.

Patient Voice amp ombudsman

What is Patient Voice?

A standalone independent patient council + neutral ombudsman. QR code direct to ASF mdash never to the hospital. Written response to every submission. Monthly coded report. Available to any hospital, no membership required. Learn more rarr

How does ASF handle patient complaints?

Every complaint mdash paper, online, or social media mdash reaches ASF first. Acknowledged within working days, substantive response within more. ASF mediates, takes neither side, closes every case in writing.

Does the hospital see patient feedback?

Only in the monthly coded report mdash not raw submissions. Anonymity is preserved if the patient requests it. The hospital never sees the QR-code submission before ASF does.

For payers, donors amp partners

Can ASF replace our quality audit?

It does not replace your audit rights mdash it eliminates the need to exercise them routinely. Continuous monthly monitoring means quality data is always current. Your right to audit remains your burden decreases. For payers rarr

Do you produce MampE reports for donors?

Yes. Quarterly monitoring reports in results-framework language: indicators, incident trends, council activity, complaint resolution rates. Experience with Global Fund, USAID-aligned and EU-funded environments.

Can we sponsor membership for a facility near our operations?

Yes. Corporations, universities, donors and humanitarian organisations can sponsor ASF membership. You pay the fee, receive quality-assurance reporting. The facility keeps all membership benefits. Write to us rarr

Still have a question?

Write to us. We reply in writing within working days.

Write to ASF

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