A structured, transparent process. Every step documented. No surprises.
No obligation, no sales pitch. We discuss your facility, your context, and whether the timing is right. If it is not, we say so. We do not take applications we cannot serve well.
We establish the real starting point. “Never below baseline, always improving” — this is the number we protect from day one. A mock survey follows, giving you a full picture of where you stand before anything is at stake.
Policies, procedures and forms adapted to your scale. Core indicators extracted from data you already collect — same report, one more recipient. No new bureaucracy.
The quarterly working session begins (medication safety in Q1). The patient council is convened for the first time: real patients, hospital representative, ASF facilitating. The council meets independently of management.
Monthly: indicator review, incident log, complaint update, one-page report. Quarterly: deep working session. Always: the ombudsman channel open, council active, Training Passport updated.
The formal survey at the published price (€1,500 for members). Travel at cost. Zero per diem. Both patient surveys run. Accreditation decision issued by the independent committee within 10 working days of the survey.
Same monthly rhythm. Annual survey. Annual report in four formats. Conference. The certificate is valid only while monitoring continues — it is not a diploma framed on the wall. It is a live status, earned every month.
We reply within 2 working days. No obligation.