Every enquiry receives a written response within 2 working days. We do not use telephone for first contact — writing creates a record and protects both sides.Write to us.
We reply in writing.
Questions about joining, the accreditation process, what membership includes, or pricing for your facility.
Your facility is ready to explore accreditation. You want to understand the timeline, the first steps, and whether ASF is the right fit.
A patient who wants to submit a complaint or compliment. A hospital representative asking about the council system.
You want to confirm the accreditation status of a specific facility or validate a certificate you have received.
A health authority, insurer, donor or development organisation interested in ASF accreditation as a quality assurance mechanism.
A clinician, quality professional or public health specialist interested in joining the ASF surveyor network.
CME courses, ASF Academy access, scientific writing support, or GMJ publication enquiries.
Journalists, researchers or academics seeking information about ASF’s work, data, or requesting an interview.
Any other question about ASF’s programmes, standards, or partnerships not covered above.
Select the topic that best fits your message. We read every submission personally. Replies come from info@accreditation.ge — add it to your contacts to avoid spam filters.
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Direct contact
Paris office
32, Boulevard de Rochechouart
75018 Paris, France
Tél : +33 (0) 753 902 263
Message us on WhatsApp
Geneva office
23 Rue des Eaux-Vives
1207 Genève, Switzerland
Tbilisi office
3 Betlemi Rise
0105 Tbilisi, Georgia
Response commitment
Complaints & feedback
Complaints about ASF conduct or accreditation decisions are handled through our formal process. See our three-tier enforcement framework. Patient complaints about an accredited facility go through Patient Voice.
Paris — headquarters
32, Boulevard de Rochechouart
75018 Paris, France
Geneva
23 Rue des Eaux-Vives
1207 Genève, Switzerland
Tbilisi
3 Betlemi Rise
0105 Tbilisi, Georgia