ISO 9001 Ready · Training

Training — 40 courses, each tied to the documents it covers

Fourteen universal courses every organization needs, nine for clinical modules, and seventeen that exist only for their facility type — hospital, dental, aesthetic, fitness. Nothing hidden, nothing generic

E-learning by default · one price per organization, unlimited staff · certificate with QR into the ASF Passport · refresh yearly

ISO 9001:2026 update. ISO published the sixth edition of ISO 9001 on 16 September 2026; it replaces ISO 9001:2015. The ten-clause structure is unchanged and most requirements are the same. ISO 9001 Ready document packs and courses were built to ISO 9001:2015 and are being updated to the 2026 edition. The update covers separate registers for risks and for opportunities, quality culture and ethical behaviour, planning of changes, a defined objective for every internal audit, and the new management review input. Document and course titles that name the 2015 edition will change when the updated files are released. Certification to ISO 9001:2015 remains valid during the transition period set by the accreditation system.

Course pages are being published on GMJ Academy. Until each module is live, links open the ASF course catalogue.

The line that never moves. ASF prepares organizations for ISO 9001. ASF does not certify them. The ISO 9001 certificate is issued by an independent, accredited certification body of the organization’s choice — ASF’s role stops at readiness.

How training works here

Rule 1

Sold to the organization, not per seat

One purchase covers every staff member who needs the course, now and for the year. A clinic of 12 or 120 pays the same.

Rule 2

Fully electronic by default

Self-paced on the ASF Academy, five to seven screens drawn from the procedure itself, a quiz at 80 % to pass, an automatic certificate with a QR code into the ASF Passport. The one exception is internal audit, which needs practice: a live online workshop with a graded mock audit.

Rule 3

Refresh cadence

Universal courses yearly for all staff; module courses yearly with a documented competency check by the responsible lead.

Rule 4

Records that prove competence

Every completion appears in the organization's training matrix automatically through the Passport; the certification auditor sees green, amber, red by role.

Universal courses — every organization

Fourteen courses. When the intake is reviewed, the organization’s matrix shows exactly which staff take which.

Code	Course	Who attends	Length	Mode	Documents covered	Assessment
T-01	Understanding ISO 9001 in a clinic Outline · ISO clauses ISO 9001:2015 clauses 4–10 overview; 5.1–5.3 Why a quality management system exists and what an auditor will look for. The seven quality-management principles; the structure of ISO 9001:2015 (context, leadership, planning, support, operation, performance evaluation, improvement) explained with clinic examples; the difference between accreditation and certification; the four roles the standard requires; what the QMS core set is (scope, quality policy, objectives, process map, quality manual, clause crosswalk) and how the pack maps onto every clause. Outcome: the director and quality manager can explain the system to staff and to an auditor in five minutes.	Director, Quality Manager, department heads	60 min	E-learning	QMS-01–06, QMS-10	10-question quiz, 80 %
T-02	Document control and the records system Outline · ISO clauses 7.5 Documented information How the document system works in this organization: codes and tiers, editions and versions, who approves, where the current copy lives, what an obsolete document looks like and where it goes. Records as evidence: the forms, the retention index, legibility and retrieval. The practical drill: file one record correctly, find a document by code, identify an outdated copy on a wall. Outcome: every department head keeps only current documents in use and can produce a record on request.	Quality Manager, department heads, records staff	45 min	E-learning	GOV-04, Records & Forms Index	Quiz + practical: file one record correctly
T-03	Internal audit — planning, performing, reporting Outline · ISO clauses 9.2 Internal audit Planning an audit programme that covers every process at least yearly; writing an audit plan and checklist from a procedure; audit behaviour (evidence, not opinion; sampling; interviewing without leading); classifying findings; writing a finding that can be closed; verifying corrective action. Live online workshop with a graded mock audit: each participant audits one procedure of the training clinic on the platform while the group watches. Outcome: two trained internal auditors who audit areas they do not own.	Quality Manager and at least two internal auditors	3 h	Live online workshop + graded mock-audit exercise	GOV-02, GOV-01	Mock audit of one procedure, graded by ASF
T-04	Nonconformity, corrective action and risk Outline · ISO clauses 6.1, 10.2–10.3 Risk, nonconformity, improvement Recording a nonconformity, finding the root cause (five whys, fishbone), choosing a correction and a corrective action, verifying that it worked; the risk register — identifying, scoring and acting on risks and opportunities; PDSA as the improvement method; feeding all of it into management review. One worked CAPA from the participant's own department. Outcome: nonconformities are recorded and closed rather than argued about.	Quality Manager, department heads	45 min	E-learning	GOV-01, GOV-05	Quiz + one worked CAPA
T-05	Management review Outline · ISO clauses 9.3 Management review The inputs the standard requires (audit results, customer feedback, process performance, nonconformities, resources, risks, previous actions) and how the platform assembles them; running the meeting; the outputs — decisions with owners and dates; the record. The first review chaired with an ASF consultant. Outcome: management review happens on schedule with the required inputs and produces recorded decisions.	Director, Quality Manager, Medical Director	45 min	E-learning	GOV-03, QMS-04	Quiz
T-06	Hand hygiene and standard precautions Outline · ISO clauses 8.5 operational control — infection prevention Hand hygiene and the Five Moments; standard precautions; PPE selection and sequence; safe injection; sharps and post-exposure; cleaning and waste; observed technique sign-off by the IPC lead. Outcome: every staff member performs hand hygiene correctly and knows the precautions for their tasks.	All staff	45 min	E-learning	SOP-IPC-01–03	Quiz + observed technique sign-off by the IPC lead
T-07	Patient identification, informed consent and patient rights Outline · ISO clauses 8.2 requirements for products and services; 8.5 — identification, consent, rights Two identifiers before every intervention; wristbands; informed consent — what must be explained, who obtains it, when it must be written; the six patient-rights policies; interpreters and language access; complaints without fear. Outcome: staff identify every patient the same way and obtain consent that would stand in an audit.	All clinical and reception staff	60 min	E-learning	SOP-PS-01–02, PR-01–06	Quiz
T-08	Medication safety Outline · ISO clauses 8.5 — medication management The medication pathway from prescribing to administration; high-alert medicines and the independent double check; look-alike sound-alike lists; storage and cold chain; reconciliation at transitions; error reporting without blame; the demonstration of a double check. Outcome: nurses and physicians follow the written procedure and report errors.	Nurses, physicians, pharmacy	60 min	E-learning	SOP-MED-01	Quiz + high-alert double-check demonstration
T-09	Incident reporting, Just Culture and open disclosure Outline · ISO clauses 10.2 nonconformity; 7.3 awareness — incidents and disclosure What to report and how (incidents, near misses, sentinel events); Just Culture — the difference between human error, at-risk behaviour and reckless behaviour; the whistleblower protection; open disclosure — what a patient is told after harm, by whom, when. Outcome: staff report incidents and know what disclosure means.	All staff	45 min	E-learning	GOV-01, GOV-10, CC-03	Quiz
T-10	Emergency preparedness and fire safety Outline · ISO clauses 8.1 operational planning — emergencies Emergency plans and roles; fire — RACE and PASS; evacuation; the emergency box and its monthly check; drills and what is learned from them; mass-casualty basics for hospitals. Annual drill attendance recorded. Outcome: every staff member knows what to do in the first five minutes of a fire or a collapse.	All staff	45 min	E-learning + annual drill record	CC-01	Quiz + drill attendance
T-11	Records, confidentiality and data protection Outline · ISO clauses 7.5 documented information; 7.1.6 knowledge — records and data protection Confidentiality in practice; access to records; GDPR basics — lawful basis, patient rights, breach reporting within 72 hours; IT security hygiene (passwords, devices, phishing); the extended module for the IT/records lead on the breach procedure and data-subject requests. Outcome: staff handle records and data lawfully and know how to report a breach.	All staff; IT/Records Lead (extended module)	45 min / 90 min	E-learning	SOP-HIM-01, GOV-06, GOV-07	Quiz
T-12	Complaints handling and patient feedback Outline · ISO clauses 9.1.2 customer satisfaction — complaints and feedback The complaint pathway — receive, acknowledge, investigate, answer, learn — with its timelines; the patient-experience survey; the Patient Voice independent channel; trend analysis into management review. One worked complaint from intake to answer. Outcome: reception and the quality manager run the complaint procedure on time.	Reception, Quality Manager	45 min	E-learning	CC-03, QMS-07	Quiz + one worked complaint
T-13	Supplier evaluation and purchasing Outline · ISO clauses 8.4 externally provided processes — suppliers Evaluating a supplier before use and re-evaluating periodically; specifying requirements; verifying deliveries; supplier scorecards; critical suppliers (laboratory, sterilization service, waste contractor). Outcome: purchasing follows the procedure and the supplier register is current.	Administration, procurement	30 min	E-learning	CC-02	Quiz
T-14	Credentialing, competence and the training matrix Outline · ISO clauses 7.2 competence; 7.3 awareness Credential verification at source; the scope-of-practice and competence sign-off; induction; the training matrix by role; training effectiveness; the ASF Passport as the record. Outcome: HR and the quality manager keep a training matrix an auditor can read.	HR / Credentialing Lead, Quality Manager	45 min	E-learning	SOP-HR-01–03, QMS-09	Quiz

Module courses — only when the service is in scope

Nine courses. Tick “laboratory” in the Simulation or intake and T-15 appears in your list; leave it unticked and it never does.

Code	Course	Who attends	Length	Mode	Documents covered	Assessment
T-15	Laboratory quality — QC, calibration, biosafety, result reporting Outline · ISO clauses 7.1.5 monitoring and measuring resources; 8.5 — laboratory Specimen labelling and rejection; internal QC daily and the rule when it fails; external quality assessment; calibration; biosafety; critical-value reporting; competence assessment of technologists. QC log exercise. Outcome: laboratory staff run QC and report critical values correctly.	Laboratory Lead and technologists	90 min	E-learning	SOP-LAB-01–03, 05–17	Quiz + QC log exercise
T-16	Imaging quality and radiation safety Outline · ISO clauses 7.1.5; 8.5 — imaging Justification and the pregnancy check; radiation safety programme and ALARA; dose records against reference levels; contrast-reaction response; equipment QA. Outcome: imaging staff apply justification and radiation safety every time.	Imaging staff, Radiation Safety Officer	60 min	E-learning	SOP-LAB-04, CC-06	Quiz
T-17	Sterilization and instrument reprocessing Outline · ISO clauses 8.5 — sterilization and reprocessing The reprocessing cycle — clean, package, sterilize, monitor, store; autoclave monitoring (mechanical, chemical, biological); recall of a failed load; observed cycle sign-off. Outcome: reprocessing staff run and document a valid cycle.	Sterilization staff, nurses	60 min	E-learning + observed sign-off	SOP-STR-01	Quiz + observed cycle
T-18	Oncology — hazardous drugs, chemotherapy verification, extravasation Outline · ISO clauses 8.5 — oncology Hazardous-drug handling and spills; four-point chemotherapy order verification; extravasation; neutropenic fever; port care. Verification exercise. Outcome: oncology staff perform the checks the procedures require.	Oncology staff	90 min	E-learning	ONC-01–07	Quiz + four-point verification exercise
T-19	Pediatric safeguards — consent/assent, weight-based dosing, safeguarding Outline · ISO clauses 8.5 — pediatric Pediatric consent and assent; weight-based dosing and the double check; safeguarding — recognising and reporting; the vaccine cold chain. Outcome: pediatric staff apply the safeguards in every encounter.	Pediatric staff	60 min	E-learning	PED-01–04	Quiz
T-20	Dialysis safety Outline · ISO clauses 8.5 — dialysis Vascular access care; water treatment and testing; dialyzer policy; bloodborne-pathogen segregation; intradialytic emergencies. Outcome: dialysis staff follow the procedures and keep the water logs.	Dialysis staff, Nephrologist	90 min	E-learning	DIAL-01–05	Quiz
T-21	Controlled substances Outline · ISO clauses 8.5 — controlled substances Storage, recording, reconciliation and disposal; discrepancies and how they are investigated; prescriber responsibilities. Outcome: pharmacy and prescribers keep a controlled-substance record that reconciles.	Pharmacy, prescribers	30 min	E-learning	SOP-MED-02	Quiz
T-22	Telehealth — consent, suitability, prescribing, data Outline · ISO clauses 8.5 — telehealth Identity verification and consent script; suitability and emergency escalation; remote prescribing rules; platform data protection. Outcome: remote clinicians run a consultation that meets the procedure.	Remote clinicians	45 min	E-learning	CC-11	Quiz
T-23	International patients — pathway, disclosure, continuity Outline · ISO clauses 8.2; 8.5 — international patients The nine-stage pathway; price and inclusions disclosure with the complications policy; fitness to travel and the handover to the home clinician; cross-border complaints and redress. Outcome: coordinators and clinicians run the pathway with the documents.	Reception, coordinators, clinicians	45 min	E-learning	CC-09, CC-10	Quiz

Facility-type courses — hospital, dental, aesthetic, fitness

Seventeen courses that exist only for their facility type. A dental clinic sees T-29 to T-32 and never T-24; a hospital sees T-24 to T-28 and never T-37.

Hospital

Code	Course	Who attends	Length	Mode	Documents covered	Assessment
T-24	Surgical safety, anaesthesia and blood transfusion Outline · ISO clauses 8.5 — surgical safety, anaesthesia, transfusion The WHO surgical safety checklist and the three pauses; anaesthesia assessment, monitoring and recovery criteria; blood transfusion — the bedside two-person check, reactions, traceability; CSSD interface. Observed time-out sign-off. Outcome: theatre teams run the checklist and the transfusion check every time.	Theatre, anaesthesia and ward staff	90 min	E-learning + observed checklist	H-SURG, H-ANES, H-BB	Quiz + observed time-out
T-25	Deteriorating patient — sepsis, rapid response, code blue Outline · ISO clauses 8.5 — deteriorating patient Early-warning scores and escalation; the sepsis pathway — recognise, bundle, reassess; rapid response and code blue roles; ICU bundles (ABCDEF); drill participation. Outcome: clinical staff recognise deterioration and escalate by the procedure.	All clinical staff	60 min	E-learning + drill	H-SEPSIS, H-CODE, H-ICU	Quiz + drill attendance
T-26	Inpatient safety — falls, pressure injury, restraint, handover Outline · ISO clauses 8.5 — inpatient nursing safety Falls risk and prevention; pressure-injury prevention and staging; restraint minimisation and the authorisation form; structured handover (SBAR); admission, discharge and transfer records. Outcome: nurses apply the four safety procedures and keep the records.	Nursing staff	60 min	E-learning	H-FALLS, H-SKIN, H-REST, H-HANDOFF	Quiz
T-27	Emergency department — screening, stabilization, transfer Outline · ISO clauses 8.5 — emergency department Triage and screening; stabilization; transfer criteria and documentation; ED-specific identification and consent; interface with code blue and sepsis. Outcome: ED staff follow the written ED procedures.	ED staff	60 min	E-learning	H-ED	Quiz
T-28	Pharmacy — sterile compounding and shortages Outline · ISO clauses 8.5 — pharmacy Sterile compounding — environment, technique, verification; shortages — substitution and communication; controlled substances in the hospital; high-alert medicines. Outcome: pharmacy staff compound and manage shortages by the procedures.	Pharmacy staff	60 min	E-learning	H-PHARM, H-SHORTAGE	Quiz

Dental clinic

Code	Course	Who attends	Length	Mode	Documents covered	Assessment
T-29	Dental infection control — chair turnover, reprocessing, waterlines Outline · ISO clauses 8.5 — dental infection control Between-patient chair turnover; instrument reprocessing and autoclave monitoring in the dental setting; dental unit waterline treatment and testing; PPE and sharps in dentistry; observed cycle sign-off. Outcome: dental teams keep the chair and the instruments safe and documented.	Dentists, dental nurses, sterilization staff	60 min	E-learning + observed sign-off	DENT-IPC, DENT-STR-01, DENT-DUWL-01	Quiz + observed cycle
T-30	Dental radiography and radiation safety Outline · ISO clauses 7.1.5; 8.5 — dental radiography Justification for intra-oral, panoramic and CBCT; pregnancy check; radiation safety programme and the RSO; dose records; equipment QA. Outcome: dentists and radiography staff apply justification and safety.	Dentists, radiography staff, RSO	45 min	E-learning	DENT radiography procedures	Quiz
T-31	Sedation in dentistry and medical emergencies in the chair Outline · ISO clauses 8.5 — sedation and chair-side emergencies Pre-sedation assessment; monitoring and recovery; the emergency box and drugs; anaphylaxis, syncope, seizure, cardiac arrest in the chair; drill participation. Outcome: dental teams handle sedation and emergencies by the procedures.	Dentists, dental nurses	60 min	E-learning + drill	DENT-SEDATION-01, DENT-CC-01	Quiz + drill attendance
T-32	Amalgam and mercury management Outline · ISO clauses 8.5 — amalgam and mercury Amalgam separators; handling, storage and disposal of mercury and amalgam waste; spills; records. Outcome: dental and cleaning staff manage amalgam safely.	Dentists, dental nurses, cleaning	30 min	E-learning	DENT-AMALGAM-01	Quiz

Aesthetic & cosmetic clinic

Code	Course	Who attends	Length	Mode	Documents covered	Assessment
T-33	Patient selection and psychological screening for aesthetic procedures Outline · ISO clauses 8.2; 8.5 — patient selection and psychological screening Screening for body dysmorphic disorder and unrealistic expectations; the cooling-off period; consent with procedure-specific complication lists; before-and-after imaging consent; price transparency. Outcome: consultation staff select and consent patients by the procedure.	Surgeons, physicians, consultation staff	45 min	E-learning	AES-PSYCH-01, AES-CONSENT-01	Quiz
T-34	Aesthetic surgery — day-surgery safety, checklist, post-operative contact Outline · ISO clauses 8.5 — aesthetic surgery The surgical checklist adapted to day surgery; anaesthesia and sedation rules; post-operative care and the 24-hour contact; complications and revision policy; device traceability. Observed time-out. Outcome: surgical teams run the checklist and the post-operative pathway.	Surgeons, anaesthetists, nurses	90 min	E-learning + observed checklist	AES-SURG-01	Quiz + observed time-out
T-35	Injectables, fillers and vascular complications Outline · ISO clauses 8.5 — injectables Product traceability (lot, expiry, cold chain); injection technique safety; vascular occlusion recognition and the hyaluronidase protocol; anaphylaxis; drill participation. Outcome: injectors recognise and manage a vascular complication.	Injectors, nurses	60 min	E-learning + drill	AES-INJECT-01	Quiz + drill
T-36	Hair transplant safety Outline · ISO clauses 8.5 — hair transplantation Graft handling and survival; anaesthesia volumes and limits; procedure duration and patient monitoring; post-operative care. Outcome: hair-transplant teams follow the written limits.	Hair-transplant teams	45 min	E-learning	AES-HAIRTX-01	Quiz

Fitness & wellness centre

Code	Course	Who attends	Length	Mode	Documents covered	Assessment
T-37	Pre-participation screening and cardiac emergency response Outline · ISO clauses 8.5 — pre-participation screening and cardiac response The PAR-Q+ screening and the decision rule; medical clearance; collapse response — check, call, compress, defibrillate; AED checks and drills; CPR certification. Outcome: every instructor and front-desk member can screen a member and respond to a collapse.	All instructors and front-desk staff	60 min	E-learning + AED drill	FW-SCREEN-01, FW-EMERG-01	Quiz + drill attendance
T-38	Equipment safety and facility environment Outline · ISO clauses 7.1.3–7.1.4; 8.5 — equipment and facility Daily, weekly and monthly equipment checks; the out-of-order rule; facility environment — floors, ventilation, water, hygiene of wet areas; incident reporting for equipment injuries. Outcome: staff keep equipment safe and documented.	Instructors, maintenance, cleaning	45 min	E-learning	FW-EQUIP-01	Quiz
T-39	Pool and aquatics safety Outline · ISO clauses 8.5 — pool and aquatics Water chemistry testing and logs; lifeguard staffing and supervision; pool emergencies; hygiene of wet areas. Outcome: aquatics staff keep the pool safe and the logs current.	Aquatics staff, lifeguards	45 min	E-learning	FW-AQUA-01	Quiz
T-40	Youth programmes — supervision and safeguarding Outline · ISO clauses 8.5 — youth programmes Supervision ratios; safeguarding — recognising and reporting concerns; parental consent; medical information for minors. Outcome: instructors and reception apply the youth safeguards.	Instructors, reception	45 min	E-learning	FW-YOUTH-01	Quiz

Delivery through the ASF Academy, an affiliated venture disclosed under the Independence and Non-Influence Statement. Training here is part of the ISO 9001 Ready product; it has no bearing on ASF Accreditation decisions, and equivalent training from any provider is accepted in the training matrix as “declared”.

See which courses your facility needs

The self-assessment lists them for your scope, with the documents and the consultancy estimate.

Start the self-assessment