Standards › Standard 15 › Forms
Form · OPT-FRM-005 · Version 1.0 · Approved by the ASF Expert Committee
Supports: Standard 15 (Optical and Hearing), criterion 15.6
Purpose
Records each complaint about a product or service, the review and the outcome.
How to complete
- Record each complaint at once.
- Record the review and action.
- Record the outcome told to the patient.
Checks
| Check | Entry |
|---|---|
| Product or service and date | Yes |
| Complaint | Yes |
| Return or replacement (yes or no) | Yes or N/A |
| Review and action | Yes |
| Outcome told to patient (date) | Yes |
Evidence
| Reference | Note |
|---|---|
| E-009 | Based on the ASF Expert Committee consensus and the WHO World report on hearing (2021). |
| E-006 | ASF Policy Framework v1.2. Adapted. |
| E-009 | ASF Expert Committee consensus. |
Change history
| Version | Date | What changed | Approval |
|---|---|---|---|
| 1.0 | the date of approval | First version | set Expert Committee approval |
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References
- Accréditation Sans Frontières (2026). ASF Policy Framework v1.2. (E-006)
- Accréditation Sans Frontières (2026). ASF Expert Committee consensus on Standard 1. (E-009)