Complaints Procedure
How to raise a concern about a CPD Europe decision, provider conduct, or our own processes — and how we handle it.
CPD Europe is committed to handling all complaints fairly, consistently, and within a defined timeframe. We treat every complaint as an opportunity to improve our service. This procedure covers complaints about CPD Europe itself, our staff, our accreditation decisions, and accredited providers — whether the concern relates to online courses, conferences, seminars, workshops, webinars, or any other accredited activity type.
Who may raise a complaint
- • Any person or organisation that has applied for accreditation with CPD Europe
- • Any current accredited provider
- • Any learner who has participated in a CPD Europe-accredited programme, conference, seminar, workshop, or other educational activity
- • Any healthcare professional, employer or regulatory body with a legitimate concern
How to raise a complaint
In the first instance, raise your concern directly with your CPD Europe account manager (Ioseb Demetrashvili). Most issues can be resolved informally within 5 business days. Write to info@accreditation.ge with subject line: “Concern — [your organisation name]”.
If informal resolution is not satisfactory, submit a formal complaint in writing to complaints@accreditation.ge. Include: your name and organisation, description of the issue, what you have already done to resolve it, and what outcome you are seeking.
Timelines and Process
Complaints about accredited providers
If you believe an accredited provider is not meeting CPD Europe standards — for example, that educational content is commercially biased, faculty independence is not maintained, or certificates are issued for activities not conducted — please contact us.
Substantiated complaints about providers may result in: a request to the provider to remediate, a formal audit of the provider’s programme, suspension of accreditation pending investigation, or withdrawal of accreditation in serious cases.
Write to complaints@accreditation.ge or call +33 07 53 90 22 63
Independence notice: CPD Europe is an independent accreditation body operating under Accréditation Sans Frontières (Paris). References to international organisations (WMA, UEMS, WHO, UNESCO, ILO, EU institutions) indicate standards alignment only — they do not imply formal affiliation, partnership, or endorsement by those organisations. CPD Europe accreditation is distinct from and does not substitute for EACCME, UEMS, or national regulatory body recognition.
A programme of Accréditation Sans Frontières
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