Customer Guarantee
What CPD Europe commits to every applicant and accredited provider.
These are binding commitments — not aspirations. If we fail to meet any of these guarantees, you are entitled to the remedy stated.
Guarantee
We will provide a written accreditation decision within 30 business days of receipt of a complete application. This guarantee covers initial applications, renewal applications, and applications under provisional accreditation.
Response
Every submission — application, query, complaint, or annual declaration — will be acknowledged within 2 business days with a reference number and the name of the team member handling it.
Manager
Every accredited provider is assigned a named account manager. You will always know who is responsible for your account. If your account manager changes, you will be notified in advance and introduced to their replacement.
Every accreditation decision — approved, provisional, or declined — comes with a full written report from the review panel. We do not issue decision letters without explanation. Feedback is provided at the criterion level, not in generalities.
Our fee schedule, accreditation criteria, and processes are published in full. We will not change any of these without 90 days’ notice to current providers. Changes will never be applied retrospectively to decisions already in process.
Formats
CPD Europe accredits every format of continuing professional development: online courses, live and hybrid conferences, seminars, workshops, webinars, journal-based CPD, and podcasts with educational objectives. One accreditation covers all formats you deliver — courses, events, and digital learning alike. There is no additional fee for adding a conference or seminar to an existing accreditation scope.
To invoke any of these guarantees, contact info@accreditation.ge with subject line “Guarantee Claim — [your reference number]”. We will respond within 2 business days. The CPD Europe Advisory Board reviews guarantee claims and their outcomes annually.
Independence notice: CPD Europe is an independent accreditation body operating under Accréditation Sans Frontières (Paris). References to international organisations (WMA, UEMS, WHO, UNESCO, ILO, EU institutions) indicate standards alignment only — they do not imply formal affiliation, partnership, or endorsement by those organisations. CPD Europe accreditation is distinct from and does not substitute for EACCME, UEMS, or national regulatory body recognition.
A programme of Accréditation Sans Frontières
Paris · Geneva · Tbilisi