Occupations and Terms of Reference › CCTV operator
Universal terms of reference · POS-218 · version 1.0 · status: draft · next review 2027-10-27
CCTV operator
To watch the site on camera, so that incidents are spotted early and the right people are sent to help quickly.
Each part of this page links to the related trainings, competencies and policies. The links are the same for every facility, so an organisation can see at a glance what a role requires and what it is trained in.
Job description
Job summary. You monitor the CCTV system. You watch the cameras, spot incidents, dispatch guards, record what you see, and follow the rules on use and release of images.
Reports to: Security supervisor.
Leads or supervises: No direct reports.
What you do on a typical day
- Monitor camera feeds as set.
- Dispatch guards to incidents.
- Record incidents and times.
- Check cameras are working and report faults.
- Release images only as policy allows.
Working conditions and demands
- Long periods of concentration.
- Images are personal data.
- Night shift work.
What good looks like
- Incidents are spotted and reported quickly.
- Images are only used and released lawfully.
- Faults are reported the same shift.
Place in the organogram
Reporting line, from the top: see the organogram on the Occupations page. The lines above and below this role are listed in section 3.
1. Golden rules
These rules apply in every setting.
- Services are provided safely, on time and with no shortcuts that put patients or staff at risk.
- Supplies, equipment and systems are fit for purpose before use and are checked regularly.
- Money, stock and data are handled with integrity and recorded fully.
- Every incident or near miss is reported, and learning is shared.
- Staff are trained for their task before they work alone.
- Contractors and suppliers meet the same standards as staff.
- Concerns are raised and investigated without reprisal.
- Support functions are judged by how well they help clinical services deliver safe care.
2. Identification
| Item | Detail |
|---|---|
| Position code | POS-218 |
| ISCO-08 | 5419 (skill level 4) |
| ESCO | to map |
| Department | Security |
| Facility types | Hospital, Ambulatory, Transport, Medevac, Fitness, Aesthetic |
3. Reporting line and working relationships
Reports to: POS-216. Supervises: .
| Works with | Nature of the relationship |
|---|---|
| Security supervisor | Monitoring priorities. |
| Security guard | Dispatch to incidents. |
| Data protection officer | Lawful use of camera images. |
4. Key accountabilities
| Domain | Accountability | Evidence of delivery | Checked | Linked competencies | Linked trainings | Linked policies | Standards |
|---|---|---|---|---|---|---|---|
| Monitoring | Watches cameras and dispatches guards on time. | Incidents dispatched within 2 minutes | Daily | C-01 | T-07 | – | 2 |
| Records | Records incidents and camera faults. | Logs complete each shift | Daily | C-01 | T-07 | POL-INC | 2 |
| Images | Releases images only as policy allows. | Release log complete; no unauthorised release | Monthly | C-02 | T-04 | POL-DATA | 2 |
5. Decision rights
| The post holder decides | Consults or escalates |
|---|---|
| Camera monitoring within the approved rules | Requests to release images (data protection officer) |
| Order of camera checks on the shift | Suspected criminal activity (security manager and police) |
6. Qualifications and experience
| ID | Qualification | Mandatory | Validity |
|---|---|---|---|
| Q-01 | CCTV operator training | Yes | Lifetime |
| Q-02 | Data protection training for surveillance | Yes | Lifetime |
| ID | Experience | Minimum years | Mandatory |
|---|---|---|---|
| E-01 | Security or monitoring experience | 0 | No |
7. Training requirements
Recommended common practice. Each facility adapts the list to its national law. Essential items apply in every setting; recommended items apply where resources allow.
| ID | Training | Tier | When | Validity | Linked policies | Linked competencies |
|---|---|---|---|---|---|---|
| T-01 | Facility induction | essential | at_entry | Once | POL-WHISTLE · POL-EQUAL · POL-DATA | – |
| T-02 | Safeguarding adults | essential | periodic | Every 3 year(s) | POL-SAFEG | – |
| T-03 | Safeguarding children | essential | periodic | Every 3 year(s) | POL-SAFEG | – |
| T-04 | Data protection and confidentiality | essential | annual | Every 1 year(s) | POL-DATA | C-02 |
| T-05 | Incident reporting and open disclosure | essential | periodic | Every 2 year(s) | POL-INC | – |
| T-06 | Governance, accountability and assurance | recommended | periodic | Every 3 year(s) | – | – |
| T-07 | Emergency and major incident command | essential | annual | Every 1 year(s) | POL-INC | C-01 |
| T-08 | Speaking up, inclusion and equality leadership | essential | periodic | Every 2 year(s) | POL-WHISTLE · POL-EQUAL | – |
8. Health, fitness and language
| ID | Requirement | Frequency | Tier | Minimum in low-resource settings |
|---|---|---|---|---|
| H-03 | Fitness-to-work assessment at entry and after serious illness or injury | Every 12 months | recommended | Fitness check at entry |
| Language | Level | Mandatory |
|---|---|---|
| Official language of the country of practice | professional | Yes |
| English | working | Yes |
9. Competencies by level
| ID | Competency | Foundation | Practitioner | Expert | Assessed by | Revalidate | Linked trainings |
|---|---|---|---|---|---|---|---|
| C-01 | CCTV monitoring | Watches feeds | Spots incidents quickly | Designs monitoring rules | Monitoring audit | Every 12 months | T-07 |
| C-02 | Lawful use of images | Follows image rules | Checks release requests | Designs image policy | Data audit | Every 12 months | T-04 |
10. Performance evaluation
- Probation: 6 months, with a sign-off review (recommended value).
- Appraisal: every 12 months against the competencies and indicators below.
| ID | Indicator | Target | Data source | Frequency |
|---|---|---|---|---|
| PI-01 | Incidents dispatched on time | 95% or more | CCTV log | Daily |
| PI-02 | Camera faults reported same shift | 100% | fault log | Daily |
| PI-03 | Image releases logged | 100% | release log | Monthly |
11. Career ladder and promotion
| Level | Role | Minimum experience to move on | Qualifications | Competency minimums | Trainings required | Assessment |
|---|---|---|---|---|---|---|
| Executive | CCTV operator | 0 years (recommended) | Q-01, Q-02 | C-01 foundation, C-02 foundation | T-04 · T-07 | Executive appointment and performance review |
12. Policies the post holder follows
Each policy is a standard template that the facility adopts and adapts. Templates are maintained centrally, so every facility works from the same version.
POL-SAFEG · Safeguarding adults and children
Purpose: Protect patients from abuse, neglect and harm, and make sure every concern is recognised and acted on.
Scope: All staff, volunteers and contractors.
Key rules:
Scope: All staff, volunteers and contractors.
Key rules:
- Recognise signs of abuse and neglect and record them factually.
- Report every concern to the designated safeguarding lead the same shift.
- Do not investigate alone.
- Share information only as the safeguarding procedure allows.
POL-DATA · Data protection and confidentiality
Purpose: Keep patient and staff information private, secure and used only for care and legal purposes.
Scope: All staff who access records or systems.
Key rules:
Scope: All staff who access records or systems.
Key rules:
- Access only the records needed for your work.
- Keep records secure; do not leave screens or paper unattended.
- Do not share information without a lawful basis.
- Report any breach to the data protection officer within 24 hours.
Linked trainings: T-10 · Review every 12 months · Template 0.1 (draft)
POL-WHISTLE · Speaking up (whistleblowing)
Purpose: Let staff raise patient safety or conduct concerns without fear of reprisal.
Scope: All staff.
Key rules:
Scope: All staff.
Key rules:
- Raise a concern with your line manager or the named speaking-up officer.
- If that route fails, escalate to the board or the national regulator.
- Retaliation against anyone who speaks up is a disciplinary offence.
- Concerns are recorded, investigated and the outcome given to the person raising them.
Linked trainings: T-01 · Review every 12 months · Template 0.1 (draft)
POL-EQUAL · Equality, diversity and inclusion
Purpose: Give every patient and colleague fair access, respectful treatment and reasonable adjustments.
Scope: All staff and patients.
Key rules:
Scope: All staff and patients.
Key rules:
- Treat every person with dignity regardless of background.
- Make reasonable adjustments, including interpreters, for language and disability.
- Report discrimination through the speaking-up route.
- Monitor access and outcomes by group.
Linked trainings: T-01 · Review every 24 months · Template 0.1 (draft)
POL-INC · Incident reporting and open disclosure
Purpose: Report and learn from incidents and near misses, and tell patients honestly when things go wrong.
Scope: All staff.
Key rules:
Scope: All staff.
Key rules:
- Report every incident and near miss the same shift.
- Give the patient and family an honest account and an apology where appropriate (open disclosure).
- Take immediate action to protect others.
- Learn: contribute to the review and follow the agreed actions.
13. Standards that name this role
14. Record history
| Date | Change | Approved by |
|---|---|---|
| 2026-10-27 | Draft record, batch 1 of the position build | Awaiting approval |