Read-Back and Closed-Loop Communication
Verbal orders, telephone results and critical values: say it, write it, read it back, confirm it. The rule and the phrases
What it is
A one-page rule card: when read-back is mandatory, the four steps, the phrases, the numbers that must be spoken digit by digit, and the sign-back within 24 hours.
Where to use it
Beside every ward and laboratory phone; in the induction pack. Evidence for: Hospital Standard 4 — communication of orders and critical results. Evidence for: Hospital Standard 4 — communication of orders and critical results. Evidence for: Hospital Standard 4 — communication of orders and critical results. Evidence for: Hospital Standard 4 — communication of orders and critical results. Evidence for: Hospital Standard 4 — communication of orders and critical results. Evidence for: Hospital Standard 4 — communication of orders and critical results. Evidence for: Hospital Standard 4 — communication of orders and critical results. Evidence for: Hospital Standard 4 — communication of orders and critical results. Evidence for: Hospital Standard 4 — communication of orders and critical results.
Translate and adapt
English master edition. Georgian and other translations are added as they are clinically reviewed. Any facility may translate, add its logo and adapt wording to local practice — keeping the ASF block, the source attribution and the licence line on the sheet. Clinical thresholds and drug doses must be confirmed against national protocols before use.
The same code is printed on the tool itself. Scan it in any facility to reach this page.
Two Identifiers. Every Time.
Patient Identification Wristband — Policy Template
SBAR — Handover and Escalation Card
Verbal Orders and Critical Results Log
Print to share.
