Complaints and Feedback Policy
Every complaint acknowledged, investigated, answered — and an independent route always open
What it is
A one-page complaints and feedback policy template for adoption by the facility's board: commitment, how, timelines, independence, learning, protection. Fill in the facility name, the owner and the dates, adopt, display, train.
Where to use it
Adopt at the board; sign; display where relevant; include in induction; review every two years. Evidence for: Standard 2 — complaints; ASF Public Complaints and Feedback Policy; Patient Voice Evidence for: Standard 2 — complaints; ASF Public Complaints and Feedback Policy; Patient Voice Evidence for: Standard 2 — complaints; ASF Public Complaints and Feedback Policy; Patient Voice Evidence for: Standard 2 — complaints; ASF Public Complaints and Feedback Policy; Patient Voice Evidence for: Standard 2 — complaints; ASF Public Complaints and Feedback Policy; Patient Voice
Translate and adapt
English master edition. Georgian and other translations are added as they are clinically reviewed. Any facility may translate, add its logo and adapt wording to local practice — keeping the ASF block, the source attribution and the licence line on the sheet. Clinical thresholds and drug doses must be confirmed against national protocols before use.
The same code is printed on the tool itself. Scan it in any facility to reach this page.
Patient Rights and Responsibilities Policy
Informed Consent Policy
Confidentiality and Medical Records Policy
Incident Reporting and Learning Policy
Infection Prevention and Control Policy
Medicines Management Policy
Staff Credentialing and Competence Policy
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