Same-Day Access and Triage — Reception Protocol
Walk-in, phone, online: who is seen now, who today, who this week. The red flags any receptionist can recognise, and the words to use
What it is
A reception triage protocol: red flags that mean "now" (send to emergency or get a clinician immediately), amber conditions seen today, routine within the week — with the questions to ask, the words to say, and the log.
Where to use it
Reception desk; phone line; every receptionist trained on it in 30 minutes. Evidence for: Ambulatory Standard 1 — access; Standard 2 — reception; Universal Floor — emergency response. Evidence for: Ambulatory Standard 1 — access; Standard 2 — reception; Universal Floor — emergency response. Evidence for: Ambulatory Standard 1 — access; Standard 2 — reception; Universal Floor — emergency response. Evidence for: Ambulatory Standard 1 — access; Standard 2 — reception; Universal Floor — emergency response.
Translate and adapt
English master edition. Georgian and other translations are added as they are clinically reviewed. Any facility may translate, add its logo and adapt wording to local practice — keeping the ASF block, the source attribution and the licence line on the sheet. Clinical thresholds and drug doses must be confirmed against national protocols before use.
The same code is printed on the tool itself. Scan it in any facility to reach this page.
Minor Procedure Safety Checklist — Clinic and Dental
Dental Infection Control — Instrument Reprocessing and Waterline Checklist
Clinic Emergency Box — Contents and Monthly Check
Referral Letter Template and Referral Tracking Log
Consent for a Clinic or Dental Procedure — Form and Record
Print to share.
