Standards › Standard 42 › Registers and logs
Register · AFT-REG-003 · Version 1.0 · Approved by the ASF Expert Committee
Supports: 42.6
Purpose
Records each complaint or feedback received after discharge, the answer given and the action taken.
How to complete
- Record each complaint when received.
- Record the date the answer was given.
- Record any action taken.
Checks
| Check | Entry |
|---|---|
| Complaint date and route | Yes |
| Answer date | Yes |
| Within defined time (yes or no) | Yes |
| Action taken | Yes |
Evidence
| Reference | Note |
|---|---|
| E-009 | Based on the WHO Global Patient Safety Action Plan 2021–2030 for transitions of care, the WHO Emergency Care Systems framework for urgent help, and the ASF Hospital standard for discharge and aftercare. |
| E-006 | ASF Policy Framework v1.2. Adapted. |
| E-009 | ASF Expert Committee consensus. |
Change history
| Version | Date | What changed | Approval |
|---|---|---|---|
| 1.0 | the date of approval | First version | set Expert Committee approval |
E-learning for this document
References
- Accréditation Sans Frontières (2026). ASF Policy Framework v1.2. (E-006)
- Accréditation Sans Frontières (2026). ASF Expert Committee consensus on Standard 1. (E-009)