Standards › Standard 1 › Policies
Policy · CON-POL-002 · Version 1.0 · Approved by the ASF Expert Committee
Supports: 1.5
1. Purpose
To make sure every person can access emergency and routine care without discrimination on any ground, and that reasonable adjustments are made [E-006, E-009].
2. Scope
All staff and all people who seek care at the facility, including people in emergency.
3. Responsibilities
| Role | Responsibility |
|---|---|
| chief executive | Owns the policy and its enforcement. |
| patient representative | Receives reports of unequal access. |
4. Procedure
- Emergency care is never delayed because of a person’s status, identity, ability to pay or other protected characteristic [E-009].
- Ask each patient whether they need a reasonable adjustment (language, mobility, sensory, communication) at admission [E-006].
- Record each adjustment on CON-FRM-002 and share it with the team [EC].
- Report any discrimination through INC-POL-002 within one working day [EC].
5. Records
CON-FRM-002 reasonable adjustments record.
6. Evidence
| Reference | Note |
|---|---|
| E-006 | ASF Policy Framework v1.2. |
| E-009 | ASF Expert Committee consensus. |
7. Change history
| Version | Date | What changed | Approval |
|---|---|---|---|
| 1.0 | — | First approved version | Approved by the ASF Expert Committee |
E-learning for this document
- Equity, Diversity & Inclusion in Healthcare (EDI-001)
- Language Access & Communication Standards (LANG-001)
- Refugee & Migrant Health Standards (REF-001)
References
- Accréditation Sans Frontières (2026). ASF Policy Framework v1.2. (E-006)
- Accréditation Sans Frontières (2026). ASF Expert Committee consensus on Standard 1. (E-009)