EDP-REG-004: Queue and escalation register

Standards › Standard 7 › Registers and logs

Register · EDP-REG-004 · Version 1.0 · Approved by the ASF Expert Committee

Supports: 7.8

Purpose

Records each queued call, each review and each escalation to the duty manager.

How to complete

• Enter each queued call at once.
• Record each review.
• Record each escalation and its outcome.

Record fields

Call ID	Priority	Time queued	Reviews (times and changes)	Escalated at (time)	Duty manager	Outcome

Evidence

Reference	Note
E-009	ASF Expert Committee consensus.
E-006	ASF Policy Framework v1.2. Adapted.
E-009	ASF Expert Committee consensus.

Change history

Version	Date	What changed	Approval
1.0	the date of approval	First version	set Expert Committee approval

E-learning for this document

• Emergency Response During Transport (MT-06)

References

• Accréditation Sans Frontières (2026). ASF Policy Framework v1.2. (E-006)
• Accréditation Sans Frontières (2026). ASF Expert Committee consensus on Standard 1. (E-009)