Standards › Standard 24 › Registers and logs
Register · MTR-REG-003 · Version 1.0 · Approved by the ASF Expert Committee
Supports: 24.7
Purpose
Records each complaint from an international patient, including those made from abroad, and the response given.
How to complete
- Record each complaint, whether made in person or from abroad.
- Record the response and its date.
- Check the response is sent within the set time.
Checks
| Check | Entry |
|---|---|
| Complaint (date, route: in person or from abroad) | Yes |
| Response sent (date) | Yes |
| Within set response time (yes or no) | Yes |
| Outcome | Yes |
Evidence
| Reference | Note |
|---|---|
| E-009 | Based on the WHO Patient Safety Curriculum Guide (2011) and the NICE guidance on venous thromboembolic diseases (NG158, 2020). |
| E-006 | ASF Policy Framework v1.2. Adapted. |
| E-009 | ASF Expert Committee consensus. |
Change history
| Version | Date | What changed | Approval |
|---|---|---|---|
| 1.0 | the date of approval | First version | set Expert Committee approval |
E-learning for this document
References
- Accréditation Sans Frontières (2026). ASF Policy Framework v1.2. (E-006)
- Accréditation Sans Frontières (2026). ASF Expert Committee consensus on Standard 1. (E-009)