Supporting Staff After a Serious Incident — The Second Victim
The clinician involved in harm is also hurt. What the manager does in the first hour, the first day, the first month
What it is
A manager's guide to supporting staff involved in a serious incident: immediate relief from duty if needed, peer support, what to say and not say, the timeline, and when to refer.
Where to use it
Every manager and clinical lead; part of the Sentinel Event response. Evidence for: Governance — safety culture and staff well-being; Code of Conduct. Evidence for: Governance — safety culture and staff well-being; Code of Conduct. Evidence for: Governance — safety culture and staff well-being; Code of Conduct. Evidence for: Governance — safety culture and staff well-being; Code of Conduct. Evidence for: Governance — safety culture and staff well-being; Code of Conduct. Evidence for: Governance — safety culture and staff well-being; Code of Conduct. Evidence for: Governance — safety culture and staff well-being; Code of Conduct.
Translate and adapt
English master edition. Georgian and other translations are added as they are clinically reviewed. Any facility may translate, add its logo and adapt wording to local practice — keeping the ASF block, the source attribution and the licence line on the sheet. Clinical thresholds and drug doses must be confirmed against national protocols before use.
The same code is printed on the tool itself. Scan it in any facility to reach this page.
Open Disclosure — The First Conversation
Open Disclosure — Written Follow-Up to the Patient or Family
Open Disclosure Policy — Template
Open Disclosure — Record and Quarterly Audit
Print to share.
