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Form · TEL-FRM-007 · Version 1.0 · Approved by the ASF Expert Committee
Supports: 27.17
Purpose
Records each failed remote consultation, the follow-up made by another method, and any escalation.
How to complete
- Record the time and cause of the failure.
- Record the call-back method, time and outcome.
- Record any escalation and the action taken.
Checks
| Check | Entry |
|---|---|
| Consultation (date, ID) and cause of failure | Yes |
| Call-back method and time | Yes |
| Patient reached (yes or no) | Yes |
| Escalation (yes or no) and action | Yes |
| Recorded by | Yes |
Evidence
| Reference | Note |
|---|---|
| E-009 | Based on the WHO Recommendations on digital interventions for health system strengthening (2019) and the WHO Ethics and governance of artificial intelligence for health (2021). |
| E-006 | ASF Policy Framework v1.2. Adapted. |
| E-009 | ASF Expert Committee consensus. |
Change history
| Version | Date | What changed | Approval |
|---|---|---|---|
| 1.0 | the date of approval | First version | set Expert Committee approval |
E-learning for this document
References
- Accréditation Sans Frontières (2026). ASF Policy Framework v1.2. (E-006)
- Accréditation Sans Frontières (2026). ASF Expert Committee consensus on Standard 1. (E-009)