Earlier policy library. This page belongs to an earlier library of ASF policies. The current, approved governance set is the ASF Standards Package 2026 (GOV, OPS, QMS and EV documents). Where this page and the 2026 package differ, the 2026 package applies.
ASF Governance & Policy Manual · ASF-POL-43
Accountability to Affected People
Part of the ASF Governance & Policy Manual. Adapted from the PHIG Institutional Policy Manual (consolidated edition, September 2026).
ASF is accountable first to the people its accreditation decisions ultimately affect — patients and residents at accredited facilities, not only the facilities themselves. Owner: ASF Secretariat.
This is operationalised through the Patient Voice survey programme referenced in ASF’s accreditation process, the AI-disclosure criteria added across all 9 modules (patients informed when AI is used in their care), and the complaint channel published under Feedback, Complaints and Incident Management (ASF-POL-21), which is open to patients and the public, not only facilities.