ISO 9001 Ready · Hospitality & Hotel
119 documents, English and Georgian — free samples now, the complete pack in progress
See every code and title and read the free samples below — the complete pack is still being generated and will be posted here free, in English and Georgian, with no payment and no login required. Run the free self-assessment in the meantime.
procedures, policies and forms for hotels, guesthouses and serviced apartments · 103 universal, the rest by amenity (pool, spa, kitchen, restaurant)
ISO 9001:2026 update. ISO published the sixth edition of ISO 9001 on 16 September 2026; it replaces ISO 9001:2015. The ten-clause structure is unchanged and most requirements are the same. ISO 9001 Ready document packs and courses were built to ISO 9001:2015 and are being updated to the 2026 edition. The update covers separate registers for risks and for opportunities, quality culture and ethical behaviour, planning of changes, a defined objective for every internal audit, and the new management review input. Document and course titles that name the 2015 edition will change when the updated files are released. Certification to ISO 9001:2015 remains valid during the transition period set by the accreditation system.
The line that never moves. ASF prepares organizations for ISO 9001 and does not certify — the certificate is issued by an independent accredited certification body of the organization’s choice. ASF Accreditation is a separate ASF product for the safety and quality of hospitality and tourism operations; this document pack has no bearing on it.
Photo: Neon Wang / Unsplash
The structure and the samples below are free for any hotel, guesthouse or serviced-apartment operator to read now. ASF does not sell its ISO 9001 Ready document packs — every pack is free, in English and Georgian — and the complete 119-document hospitality pack is still being generated; this page will carry direct free downloads as soon as it is ready. Food-safety requirements are referenced, not duplicated: the kitchen hygiene documents point to the relevant food-safety standard for your market rather than restate it.
Free, not for sale
The structure, this index and the samples below — now. The complete 119-document pack is in production and will be posted here free, no payment and no login, as soon as it is ready.
Documents by category
119 documents across 8 categories in the Hospitality & Hotel pack · bar length shows the number of documents in each category
Master Index
2
QMS Core Set (adapted)
20
Governance (adapted)
23
Front Office & Reservations
15
Housekeeping & Room Standards
14
Food & Beverage Operations
9
Maintenance, Facilities & Guest Safety
18
Cross-Cutting (adapted)
18
Document code key
Every document code opens with HTL-, the Hospitality & Hotel pack prefix, followed by a category tag: MAP master index · GOV governance · QMS quality management system core · RECORDS records and forms retention · CC cross-cutting · FO front office · HK housekeeping · FB food & beverage · SAF guest safety · a running number, with an -F0x suffix for the form that goes with its procedure.
Master Index · 2
| Code | Title | Type | Included when | Download |
|---|---|---|---|---|
| HTL-MAP-01 | Master Index & Document Map | Index | Always | Download sample (EN, .docx) → |
| HTL-RECORDS-01 | Records & Forms Retention Index | Index | Always | in the pack |
QMS Core Set (adapted) · 20
| Code | Title | Type | Included when | Download |
|---|---|---|---|---|
| HTL-QMS-01 | Context of the Organization and Interested Parties | SOP/Policy | Always | in the pack |
| HTL-QMS-01-F01 | Context and Interested-Parties Register | Form | Always | in the pack |
| HTL-QMS-02 | Scope of the Quality Management System | SOP/Policy | Always | in the pack |
| HTL-QMS-03 | Quality Policy | SOP/Policy | Always | in the pack |
| HTL-QMS-04 | Quality Objectives and Performance Indicators | SOP/Policy | Always | in the pack |
| HTL-QMS-04-F01 | Quality Objectives and KPI Plan | Form | Always | in the pack |
| HTL-QMS-05 | Roles, Responsibilities and Authorities | SOP/Policy | Always | in the pack |
| HTL-QMS-06 | Risk and Opportunity Management | SOP/Policy | Always | in the pack |
| HTL-QMS-06-F01 | Risk and Opportunity Register | Form | Always | in the pack |
| HTL-QMS-07 | Planning of Changes | SOP/Policy | Always | in the pack |
| HTL-QMS-08 | Resource Management (People, Infrastructure, Environment) | SOP/Policy | Always | in the pack |
| HTL-QMS-09 | Competence, Training and Awareness | SOP/Policy | Always | in the pack |
| HTL-QMS-09-F01 | Training Needs and Records Log | Form | Always | in the pack |
| HTL-QMS-10 | Communication (Internal and External) | SOP/Policy | Always | in the pack |
| HTL-QMS-11 | Documented Information Control | SOP/Policy | Always | in the pack |
| HTL-QMS-11-F01 | Master Document Control Log | Form | Always | Download sample (EN, .docx) → |
| HTL-QMS-12 | Operational Planning and Control | SOP/Policy | Always | in the pack |
| HTL-QMS-13 | Monitoring, Measurement, Analysis and Evaluation | SOP/Policy | Always | in the pack |
| HTL-QMS-13-F01 | Guest Satisfaction Measurement Record | Form | Always | in the pack |
| HTL-QMS-14 | Continual Improvement | SOP/Policy | Always | in the pack |
Governance (adapted) · 23
| Code | Title | Type | Included when | Download |
|---|---|---|---|---|
| HTL-GOV-01 | Management Review | SOP/Policy | Always | in the pack |
| HTL-GOV-01-F01 | Management Review Minutes Template | Form | Always | in the pack |
| HTL-GOV-02 | Internal Audit Programme | SOP/Policy | Always | in the pack |
| HTL-GOV-02-F01 | Internal Audit Checklist and Report | Form | Always | in the pack |
| HTL-GOV-03 | Nonconformity and Corrective Action | SOP/Policy | Always | in the pack |
| HTL-GOV-03-F01 | Nonconformity and CAPA Log | Form | Always | in the pack |
| HTL-GOV-04 | Document and Record Control Procedure | SOP/Policy | Always | Download sample (EN, .docx) → |
| HTL-GOV-05 | Supplier and Vendor Management | SOP/Policy | Always | in the pack |
| HTL-GOV-05-F01 | Approved Supplier List and Evaluation Form | Form | Always | in the pack |
| HTL-GOV-06 | Purchasing and Procurement Procedure | SOP/Policy | Always | in the pack |
| HTL-GOV-07 | Contractor Vetting and Access Control | SOP/Policy | Always | in the pack |
| HTL-GOV-07-F01 | Contractor Induction and Vetting Record | Form | Always | in the pack |
| HTL-GOV-08 | Guest Complaint Handling Procedure | SOP/Policy | Always | Download sample (EN, .docx) → |
| HTL-GOV-08-F01 | Guest Complaint Register | Form | Always | Download sample (EN, .docx) → |
| HTL-GOV-09 | Competence and Job Description Framework | SOP/Policy | Always | in the pack |
| HTL-GOV-09-F01 | Role Profile and Job Description Template | Form | Always | in the pack |
| HTL-GOV-10 | Legal and Regulatory Compliance Register | SOP/Policy | Always | in the pack |
| HTL-GOV-10-F01 | Licences, Permits and Compliance Log | Form | Always | in the pack |
| HTL-GOV-11 | Code of Conduct and Business Ethics | SOP/Policy | Always | in the pack |
| HTL-GOV-12 | Pricing, Rates and Revenue Integrity Policy | SOP/Policy | Always | in the pack |
| HTL-GOV-13 | Insurance and Liability Management | SOP/Policy | Always | in the pack |
| HTL-GOV-14 | Brand/Franchise Standards Alignment | SOP/Policy | Branded or franchised property | in the pack |
| HTL-GOV-14-F01 | Brand Standards Compliance Checklist | Form | Branded or franchised property | in the pack |
Front Office & Reservations · 15
| Code | Title | Type | Included when | Download |
|---|---|---|---|---|
| HTL-FO-01 | Check-In Procedure | SOP/Policy | Always | in the pack |
| HTL-FO-01-F01 | Guest Registration Card | Form | Always | in the pack |
| HTL-FO-02 | Check-Out and Billing Procedure | SOP/Policy | Always | in the pack |
| HTL-FO-03 | Reservation and Booking Management | SOP/Policy | Always | in the pack |
| HTL-FO-04 | Overbooking and Walk Policy | SOP/Policy | Always | in the pack |
| HTL-FO-05 | Cancellation and No-Show Policy | SOP/Policy | Always | in the pack |
| HTL-FO-06 | Night Audit Procedure | SOP/Policy | Always | in the pack |
| HTL-FO-06-F01 | Night Audit Checklist | Form | Always | in the pack |
| HTL-FO-07 | Guest Data Protection and Privacy Procedure | SOP/Policy | Always | in the pack |
| HTL-FO-07-F01 | Guest Consent and Data Retention Log | Form | Always | in the pack |
| HTL-FO-08 | Payment Handling and Card Data Security | SOP/Policy | Always | in the pack |
| HTL-FO-09 | VIP and Special-Needs Guest Handling | SOP/Policy | Always | in the pack |
| HTL-FO-10 | Group and Event Booking Procedure | SOP/Policy | Property takes group/event bookings | in the pack |
| HTL-FO-11 | Lost and Found Procedure (Front Office) | SOP/Policy | Always | in the pack |
| HTL-FO-11-F01 | Lost and Found Register | Form | Always | in the pack |
Photo: Wes Hicks / Unsplash
Housekeeping & Room Standards · 14
| Code | Title | Type | Included when | Download |
|---|---|---|---|---|
| HTL-HK-01 | Room Cleaning and Turnover SOP | SOP/Policy | Always | Download sample (EN, .docx) → |
| HTL-HK-01-F01 | Room Inspection Checklist | Form | Always | in the pack |
| HTL-HK-02 | Turndown Service Procedure | SOP/Policy | Property offers turndown service | in the pack |
| HTL-HK-03 | Laundry and Linen Handling SOP | SOP/Policy | Always | in the pack |
| HTL-HK-04 | Amenities and Minibar Inventory Control | SOP/Policy | Always | in the pack |
| HTL-HK-04-F01 | Amenities Par-Stock Log | Form | Always | in the pack |
| HTL-HK-05 | Deep-Clean and Preventive Hygiene Schedule | SOP/Policy | Always | in the pack |
| HTL-HK-06 | Pest Control Procedure | SOP/Policy | Always | in the pack |
| HTL-HK-07 | Out-of-Order Room Procedure | SOP/Policy | Always | in the pack |
| HTL-HK-08 | Public Area and Back-of-House Cleaning SOP | SOP/Policy | Always | in the pack |
| HTL-HK-09 | Lost and Found Procedure (Housekeeping) | SOP/Policy | Always | in the pack |
| HTL-HK-09-F01 | Housekeeping Lost and Found Log | Form | Always | in the pack |
| HTL-HK-10 | Chemical Handling and Storage (Housekeeping) | SOP/Policy | Always | in the pack |
| HTL-HK-10-F01 | Cleaning Chemical Inventory and Safety Data Sheet Log | Form | Always | in the pack |
Photo: Sven Mieke / Unsplash
Food & Beverage Operations · 9
| Code | Title | Type | Included when | Download |
|---|---|---|---|---|
| HTL-FB-01 | Kitchen Hygiene and Food-Safety Interface | SOP/Policy | Property has a kitchen, restaurant or bar | in the pack |
| HTL-FB-02 | Allergen and Special-Diet Management | SOP/Policy | Property has a kitchen, restaurant or bar | in the pack |
| HTL-FB-02-F01 | Allergen Declaration and Guest Request Log | Form | Property has a kitchen, restaurant or bar | in the pack |
| HTL-FB-03 | Restaurant and Bar Service SOP | SOP/Policy | Property has a kitchen, restaurant or bar | in the pack |
| HTL-FB-04 | Room Service Procedure | SOP/Policy | Property offers room service | in the pack |
| HTL-FB-05 | Banquet and Event Catering SOP | SOP/Policy | Property hosts banquets or catered events | in the pack |
| HTL-FB-06 | Food and Beverage Supplier Approval | SOP/Policy | Property has a kitchen, restaurant or bar | in the pack |
| HTL-FB-06-F01 | Supplier Temperature and Delivery Log | Form | Property has a kitchen, restaurant or bar | in the pack |
| HTL-FB-07 | Stock Rotation and Wastage Control | SOP/Policy | Property has a kitchen, restaurant or bar | in the pack |
Maintenance, Facilities & Guest Safety · 18
| Code | Title | Type | Included when | Download |
|---|---|---|---|---|
| HTL-SAF-01 | Preventive Maintenance Programme | SOP/Policy | Always | in the pack |
| HTL-SAF-01-F01 | Preventive Maintenance Log | Form | Always | in the pack |
| HTL-SAF-02 | Pool and Spa Safety Checks | SOP/Policy | Property has a pool or spa | in the pack |
| HTL-SAF-02-F01 | Pool/Spa Water Quality and Safety Checklist | Form | Property has a pool or spa | in the pack |
| HTL-SAF-03 | Elevator and Lift Safety Procedure | SOP/Policy | Property has a lift | in the pack |
| HTL-SAF-04 | Fire Safety and Detection System Testing | SOP/Policy | Always | in the pack |
| HTL-SAF-04-F01 | Fire System Test and Drill Record | Form | Always | in the pack |
| HTL-SAF-05 | Emergency Evacuation Plan | SOP/Policy | Always | in the pack |
| HTL-SAF-06 | Medical Incident Response Procedure | SOP/Policy | Always | in the pack |
| HTL-SAF-06-F01 | Guest/Staff Incident Report Form | Form | Always | in the pack |
| HTL-SAF-07 | Security and CCTV Policy | SOP/Policy | Always | in the pack |
| HTL-SAF-08 | Key and Lock Management | SOP/Policy | Always | in the pack |
| HTL-SAF-09 | Crisis Communication and Business Continuity Plan | SOP/Policy | Always | in the pack |
| HTL-SAF-10 | Utilities and HVAC Maintenance SOP | SOP/Policy | Always | in the pack |
| HTL-SAF-10-F01 | Utilities and HVAC Maintenance Log | Form | Always | in the pack |
| HTL-SAF-11 | Contractor Site Access and Permit-to-Work | SOP/Policy | Always | in the pack |
| HTL-SAF-11-F01 | Permit-to-Work Form | Form | Always | in the pack |
| HTL-SAF-12 | Equipment Calibration and Inspection Register | SOP/Policy | Always | in the pack |
Cross-Cutting (adapted) · 18
| Code | Title | Type | Included when | Download |
|---|---|---|---|---|
| HTL-CC-01 | Staff Training and Competence Records | SOP/Policy | Always | in the pack |
| HTL-CC-01-F01 | Training Matrix and Attendance Log | Form | Always | in the pack |
| HTL-CC-02 | Induction and Onboarding Checklist | SOP/Policy | Always | in the pack |
| HTL-CC-03 | Performance Review Procedure | SOP/Policy | Always | in the pack |
| HTL-CC-04 | Environmental and Waste Management Policy | SOP/Policy | Always | in the pack |
| HTL-CC-04-F01 | Waste Segregation and Disposal Log | Form | Always | in the pack |
| HTL-CC-05 | Energy and Water Conservation Procedure | SOP/Policy | Always | in the pack |
| HTL-CC-06 | Chemical and COSHH Register | SOP/Policy | Always | in the pack |
| HTL-CC-07 | Accessibility and Inclusive Service Policy | SOP/Policy | Always | in the pack |
| HTL-CC-08 | Sustainability and Responsible Tourism Policy | SOP/Policy | Always | in the pack |
| HTL-CC-09 | International Guest and Language Support Procedure | SOP/Policy | Always | in the pack |
| HTL-CC-10 | Child Safeguarding Policy | SOP/Policy | Always | in the pack |
| HTL-CC-11 | Pandemic and Public Health Crisis Protocol | SOP/Policy | Always | in the pack |
| HTL-CC-12 | Social Media and Online Reputation Management | SOP/Policy | Always | in the pack |
| HTL-CC-13 | Equal Opportunity and Anti-Harassment Policy | SOP/Policy | Always | in the pack |
| HTL-CC-13-F01 | Harassment and Grievance Report Form | Form | Always | in the pack |
| HTL-CC-14 | Guest Feedback and Online Review Response SOP | SOP/Policy | Always | in the pack |
| HTL-CC-14-F01 | Guest Feedback Log | Form | Always | in the pack |
Coming soon — free, no payment, no login
The complete 119-document pack, English and Georgian, is being generated and will be posted here as a direct download.